Dynamics 365 apps
D365 Sales, Customer Service, Field Service, Marketing (Customer Insights — Journeys), Customer Insights — Data, Project Operations, Finance, SCM, Commerce, HR, Business Central.
Microsoft Dynamics 365 services
Microsoft D365 — CRM, ERP and Power Platform, end-to-end.
VOGO implements and extends the Microsoft Dynamics 365 ecosystem: Sales, Customer Engagement (CE), Finance & Operations (F&O), Business Central, Customer Service, Field Service, Marketing. We combine with Power Platform (Power Apps, Power Automate, Power BI, Power Pages, Dataverse) for fast extensions and native integration with Microsoft 365 and Azure.
D365 Sales / CE
D365 F&O
Business Central
D365 Field Service
Power Apps
Power Automate
Power BI
Dataverse
Why Microsoft D365
A heavyweight ecosystem, on Microsoft stack.
For companies already using Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), the D365 + Power Platform ecosystem brings clear operational advantage: same identity, same UX, native integration, no silos. VOGO accelerates adoption with adapted Microsoft Sure Step methodology.
Dataverse as unified foundation
Microsoft Dataverse is the database for D365 + Power Platform. Row-level security, automatic audit log, native business rules, integration with Microsoft 365 (Outlook, Teams). Building new apps over Dataverse benefits from Common Data Model — standardized entities (Account, Contact, Opportunity, Order) reusable.
Power Platform for agility
For departmental extensions (forms, workflows, self-service dashboards), Power Platform allows delivery in days/weeks, not months. Apps built by your team (citizen developers) — VOGO sets up the architecture, governance, security baseline, after which the internal team scales.
Native integration with Microsoft 365 & Azure
SSO via Microsoft Entra ID, Outlook integration, Teams notifications, SharePoint document storage, Azure Functions / Logic Apps for custom integrations, Azure Data Factory for ELT, Azure OpenAI for AI features. Whole stack in a single tenant.
Compliance & sovereignty
Hosting in Microsoft Azure West Europe (EU data residency), GDPR by design compliance, Microsoft certifications (ISO 27001, SOC 2, HIPAA, FedRAMP). For strict sovereignty requirements — Microsoft Cloud for Sovereignty.
What we deliver
The capabilities of VOGO Microsoft D365.
D365 + PP
D365 + Power Platform — single coherent ecosystem
Citizen-dev
Setup so your internal team can develop after we deliver
Azure West EU
EU data residency, GDPR by design
EN/RO support
Bilingual D365 consultants
Use cases
Types of D365 projects.
D365 Sales / CE — CRM implementation
Complete CRM implementation: lead management, opportunity pipeline, account & contact management, activity tracking, email integration with Outlook, mobile sales app. Dataverse customizations, business process flows, dashboards.
D365 Field Service (field interventions)
Intervention planning with Resource Scheduling Optimization, mobile app for technicians (with offline support), spare parts inventory, ticketing workflow integrated with Customer Service. Connected Field Service (IoT integration) for predictive maintenance.
D365 Business Central (ERP SMB / mid-market)
ERP implementation for 50-1000 employee companies: financial (GL/AP/AR), stocks, sales, purchases, light manufacturing, project management. Local localizations. Power BI integration for reporting.
D365 Finance & Operations (enterprise ERP)
Enterprise ERP implementation: advanced finance (multi-currency, multi-company, consolidation), supply chain management, complex manufacturing, retail. Multi-country localizations, regulatory reporting.
Power Platform — automations & custom apps
Power Apps (canvas + model-driven) for departmental apps, Power Automate for workflows (leave requests, approvals, onboarding), Power BI for dashboards, Power Pages for external portals (B2B / B2C / partner / supplier).
Migration Dynamics CRM / NAV / GP → D365 Cloud
Dynamics CRM On-Premises → D365 CE (Microsoft-assisted upgrade path + customizations review), Dynamics NAV → Business Central (direct upgrade), Dynamics GP → Business Central (data migration with RapidStart). Plan, dress rehearsal, hyper-care.
Stack & integrations
The Microsoft technologies we use.
Power Platform
Power Apps (canvas + model-driven), Power Automate (cloud + desktop flows), Power BI (Pro + Premium), Power Pages (external portals), Power Virtual Agents / Copilot Studio.
Dataverse & Common Data Model
Dataverse (entities, relationships, business rules, security roles), Common Data Model schemas, plugins (.NET), JavaScript web resources, custom connectors.
Azure integration
Azure Functions, Logic Apps, Service Bus, Event Grid, Data Factory, Synapse Analytics, Key Vault, Application Insights, Azure DevOps pipelines for ALM.
Microsoft 365 integration
Outlook (email tracking), Teams (notifications, embedded apps), SharePoint (document storage), OneDrive, Microsoft Graph API, Microsoft Entra ID (SSO).
AI & Copilot
Microsoft Copilot for Sales / Service / Finance, Azure OpenAI integration via Power Platform AI Builder, custom Copilot agents through Copilot Studio.
How we work
The VOGO Microsoft D365 process.
Discovery (1-2 wks)
Workshop with functional & IT team. Inventory of needs (CRM / ERP / Field Service / etc.), data volume, integrations with Microsoft 365 or third-party systems.
Solution design (2-3 wks)
D365 module selection, standard configuration vs customization plan, Dataverse model design, business processes, security model.
Setup & environments
Microsoft Power Platform tenant, DEV / TEST / UAT / PRD environments, ALM with Azure DevOps Pipelines / Power Platform Build Tools.
Iterative configuration
2-week iterations, module configuration + customizations (Power Platform low-code + .NET code where needed), parallel data migration.
UAT & cutover plan
Formal UAT with key users, dress rehearsal data migration, cutover plan, internal team training (users + power users).
Go-live & maintenance
Go-live with hyper-care 4 wks, SLA-backed maintenance contract. Internal team preparation (citizen developers) for future Power Platform extensions.
Frequently asked questions
FAQ — Microsoft Dynamics 365.
Which Dynamics 365 modules do you cover?
- D365 Sales — CRM for B2B / B2C sales.
- D365 Customer Service — ticketing, knowledge base, omnichannel.
- D365 Field Service — field interventions, resource scheduling.
- D365 Marketing / Customer Insights — Journeys — marketing automation.
- D365 Customer Insights — Data — CDP (Customer Data Platform).
- D365 Project Operations — project management with sales.
- D365 Finance, SCM, Commerce, HR — enterprise ERP (F&O).
- D365 Business Central — SMB / mid-market ERP.
All built on Microsoft Dataverse with unified data model.
Difference between D365 F&O and Business Central?
Business Central — for SMB / mid-market (50-1000 employees):
- Implementation 3-6 months.
- Predictable per-user cost.
- Essential functions: financial, stocks, sales, purchases, light manufacturing.
F&O (Finance & Operations) — for enterprise (1000+ employees, multi-country):
- Implementation 6-18 months.
- Extended capabilities: advanced manufacturing, supply chain, regulatory, multi-company.
Power Platform vs. custom development?
Power Platform is suitable for:
- Fast departmental apps (Power Apps).
- Workflow automations (Power Automate).
- Self-service dashboards (Power BI).
- External portals (Power Pages).
Custom development (.NET, Azure Functions) is necessary for:
- Complex business logic with many branches.
- Integrations with non-Microsoft systems with high volume.
- Performance-critical paths.
We combine both — Power Platform for agility, custom for advanced requirements.
Do you support mobile on D365?
Yes. D365 has native mobile apps for:
- D365 Sales mobile.
- D365 Field Service mobile (with offline support).
- D365 Customer Service mobile.
For specific requirements we build Power Apps mobile (canvas apps) or native iOS/Android apps consuming Dataverse Web API.
See ERP Mobile Integration for complete pattern.
How do you handle migration from Dynamics CRM / NAV / GP?
- Dynamics CRM On-Premises → D365 CE: Microsoft-assisted upgrade path, but customizations need review (Plugin SDK, JavaScript).
- Dynamics NAV → Business Central: direct upgrade through Microsoft tooling.
- Dynamics GP → Business Central: data migration through RapidStart Services + custom mapping.
Each has its own challenges — we do assessment first.
What is Dataverse?
Microsoft Dataverse = the unified database for D365 + Power Platform.
Used as base for all D365 model-driven apps (Sales, CE, Field Service).
Features:
- Row-level security.
- Native business rules.
- Native workflow.
- Automatic audit log.
- Native integration with Microsoft 365 (Outlook, Teams, SharePoint).
- Common Data Model — standard entities sharing schema (Account, Contact, Product, Order).
Next step
Talk to the VOGO Microsoft team.
Private session with a VOGO consultant specialized in Microsoft Dynamics 365 and Power Platform.
Talk to a VOGO consultant
A private session — phone or WhatsApp. We respond on the same business day.
Or email us: info@vogo.family
Coverage
Global contacts.
