Official electronic services
Digital public services, AI and mobile apps for authorities and citizens
Over 50 preconfigured digital public services — civil registry and vital records (SPCLEP), local
taxes and duties, urban planning and building permits, social assistance, commerce and transport
permits, electronic registry, petitions and complaints, agricultural register and public-interest
information — available around the clock, with digital signature, automatic registration number
and real-time status tracking. Fully digital flows, officially recognised and compliant with the
European data protection regulations (GDPR).
All in a single digital portal, available around the clock.
VOGO® eBS for eAdministration is the integrated, AI-powered eAdministration suite that digitalizes the relationship between public institutions, citizens, businesses and authorized professionals. The platform provides a Portal de Servicii Publice — the single gateway to digital public services — completed by an intelligent forms engine (Forms), configurable services (Services), conversational AI assistance (AI Chatbot) and native mobile applications for authorities, all integrated into a secure, scalable ecosystem that complies with European standards.
Digital public services portal
The single gateway for citizens, businesses and authorized professionals to all digital public services of the institution.
Unified access & service catalog
- A complete catalog of digital services, organized by category, with description, deadlines, costs and required documents for each service
- Access to any public service through a 4-step wizard flow: Description → Form → Preview → Submit
- Accessible from any internet-connected device — computer, tablet, mobile phone — with fully responsive design, automatically adapted to screen size
- Multi-language capabilities for users from different linguistic contexts
Simple wizard steps for citizens
- Description — deadlines, costs and required attachments, stated clearly before you start
- Form — fields pre-populated from ROeID and ONRC, with an integrated GIS map
- Preview — full review of the completed and signed request
- Submit — automatic registration number and real-time status tracking
57 preconfigured public services
A catalog ready to activate, across 8 domains — civil registry and vital records (SPCLEP), local taxes and duties, urban planning and building permits, social assistance, commerce permits, electronic registry, agricultural register and more. Each service with its description, deadlines, costs and required documents.
Verified digital identity
Native integrations with the national and European electronic identification systems — no redundant manual data entry.
ROeID
Digital identification of natural persons, with automatic pre-population of ROeID profile data into forms and a masked personal ID.
eIDAS
Recognition of electronic identity at European level, for users across the Union.
ONRC / SPV
Automatic retrieval of company data — name, tax ID, legal representative — through selection from SPV.
Accounts differentiated by profile
Citizen, veterinary doctor, commercial company — each profile with its own functionalities and information.
Flexible access, simple upgrade
Authentication with username and password or anonymous access, with the possibility to upgrade to a verified ROeID account.
Complete digital flow
An intuitive multi-step wizard with a visual progress indicator, carrying any request from opening to official confirmation.
Description
Deadlines, costs and required attachments, stated clearly before you start.
Form
Fields pre-populated automatically from ROeID and ONRC, with an integrated GIS map for location.
Preview
Full review of the completed and signed form before submission.
Submit
Automatic registration number, signed PDF and real-time tracking of the request status.
WCAG accessibility & live AI assistant
The platform complies with the WCAG standard for web accessibility and includes a conversational AI assistant permanently available. Try the accessibility bar in the bottom-left corner.
A comprehensive accessibility options panel
- Text zoom in / out
- High contrast and dark mode
- Greyscale and readable font
- Underlined links and large cursor
- Animations off
- Screen reading, keyboard-only navigation and adjustable contrast
- Complies with the Charter of Fundamental Rights of the European Union and Art. 9 of the UN Convention on the Rights of Persons with Disabilities
Live AI Assistant, 24/7
- Available in the page corner at all times, ready to guide the user in completing any service
- Operates in Human-in-the-Loop (HITL) mode
- Can transfer the conversation to a human operator when the situation requires it
- Multi-channel support for citizens
VOGO eBS Services — without writing code
A comprehensive backend for creating, configuring and publishing digital services, with no technical intervention.
Services from templates
Create services from predefined templates or from scratch, without writing code.
Granular configuration
Deadlines, costs, required documents, form templates and approval flows per service. Draft → Published status with granular visibility control.
Monitoring & reports
Platform performance monitoring tools, traffic and usage reports, management of accounts, permissions and access profiles.
Integrated CMS
A content management system (CMS) for rapid updating of public information, with no technical intervention.
Approval flows
Define approval flows per service, with statuses and roles, for end-to-end processing of requests.
User management
Management of user accounts, permissions and access profiles from a single place.
The same services, native on mobile
VOGO eBS Gov Series™ includes native iOS and Android mobile applications for citizens, connected to the same portal ecosystem.
Built on trust and GDPR
Data protection and compliance are part of the architecture, not an afterthought.
Supported integrations
The platform connects to the national registers and to the services a complete administrative flow depends on.
Where the relationship with the citizen is intensive
The eAdministration module is most frequently requested in organizations with a large volume of repetitive interactions, standardizable forms and digitalization pressure from European directives.
Local & central public administration
Municipalities, county councils, prefectures — building permits, urban planning certificates, event registration, public information requests, online payment of local taxes and fees.
Public & veterinary health
Authorization of units, hospitals, doctors, appointments, reporting, official inspections and controls, document issuance, traceability, elements related to public health.
Agriculture & environment
Subsidy applications, agricultural land declarations, environmental reports, environmental permits, farm monitoring, management of the farmer registry.
Education
School inspectorates, universities — online enrollment, scholarship applications, diploma recognition, statistical reports, communication with parents and students, management of academic documents.
Human health
County health insurance funds, public hospitals — online appointments, reimbursement requests, registration of healthcare providers, contractual reporting with the Health Insurance Fund.
Public utilities & infrastructure
Water, heating and sanitation operators — connection requests, fault reports, online meter readings, bill payments, service interruption notifications, public citizen portal.
Public order & safety
Local police, emergency services, civil protection — event permit applications, incident reporting, authorization requests for high-risk activities, management of intervention files.
National registers & professional licensing
Professional orders (doctors, lawyers, architects, pharmacists) — member registration, authorization renewal, CPD reporting, member communication, publication of public registers.
Transport & public logistics
Road authorities, port and airport authorities, public bodies — transport authorizations, technical inspections, operator licenses, incident reporting, vehicle conformity certificates.
Your industry is not on the list? Ask us →
Digitalize your public services with VOGO eBS
Book a demonstration and see what a complete eAdministration portal looks like — from the service catalog to the digitally signed confirmation.
Note: The services are provided in line with the European DNSH principle — “Do No Significant Harm” — under Article 17 of Regulation (EU) 2020/852 on the establishment of a framework to facilitate sustainable investment, and with the European Commission’s Technical Guidance on the application of the DNSH principle, C/2023/111.