Official electronic services
Digital public services, AI and mobile apps for authorities and citizens
Over 50 pre-built digital public services — civil status (SPCLEP), local taxes and
duties, urban planning and building permits, social assistance, trading and transport permits,
electronic registry, petitions and complaints, the agricultural register and public-interest information —
available around the clock, with digital signature, automatic registration number and real-time
status tracking. Fully digital flows, officially recognised and compliant with European
data-protection regulations (GDPR).
All in one digital portal, available around the clock.
VOGO® eBS for eAdministration is the integrated, AI-powered suite for eAdministration that digitises the relationship between public institutions, citizens, businesses and licensed professionals. The platform offers a modern Public Services Portal — a single point of access to digital services — complemented by a smart forms engine (Forms), configurable services (Services), conversational AI assistance (AI Chatbot) and native mobile apps for authorities, all integrated into a secure, scalable ecosystem that complies with European standards.
The digital public services portal
The single point through which citizens, companies and licensed professionals reach all of the institution’s digital public services.
Unified access & service catalogue
- A complete catalogue of digital services, organised by category, with description, deadlines, costs and required documents for each service
- Any public service reached through a 4-step wizard flow: Description → Form → Preview → Submission
- Accessible from any internet-connected device — computer, tablet, mobile phone — with a fully responsive design that adapts to the screen size
- Multi-language capabilities for users from different linguistic backgrounds
Simple wizard-style steps for citizens
- Description — deadlines, costs and required attachments, set out clearly before you start
- Form — fields pre-filled from ROeID and ONRC, with an integrated GIS map
- Preview — a full check of the completed, signed request
- Submission — automatic registration number and real-time status tracking
57 pre-built public services
A catalogue ready to switch on, across 8 domains — civil status (SPCLEP), local taxes and duties, urban planning and building permits, social assistance, trading permits, electronic registry, the agricultural register and more. Every service with description, deadlines, costs and required documents.
A complete digital flow
An intuitive multi-step wizard with a visual progress indicator, taking any request from opening to official confirmation.
Description
Deadlines, costs and required attachments, set out clearly before you start.
Form
Fields pre-filled automatically from ROeID and ONRC, with an integrated GIS map for location.
Preview
A full check of the completed, signed form before submission.
Submission
Automatic registration number, signed PDF and real-time tracking of the request status.
Verified digital identity
Native integrations with national and European electronic identification systems — no redundant manual data entry.
ROeID
Digital identification of individuals, with data from the ROeID profile pre-filled automatically in forms and the personal ID number masked.
eIDAS
Recognition of electronic identity at European level, for users from across the Union.
ONRC / SPV
Company data obtained automatically — name, tax ID, legal representative — by selecting it from SPV.
Accounts differentiated by profile
Citizen, veterinarian, company — each profile with its own features and information.
Flexible access, simple upgrade
Sign-in with your own username and password or anonymously, with the option to upgrade to a verified ROeID account.
WCAG accessibility & a live AI assistant
The platform follows the WCAG standard for web accessibility and includes a conversational AI assistant that is always available. Try the accessibility bar in the bottom-left corner.
A full panel of accessibility options
- Larger / smaller text
- High contrast and dark mode
- Greyscale and readable font
- Underlined links and a large cursor
- Animations stopped
- Screen reader, keyboard-only navigation and adjustable contrast
- Complies with the EU Charter of Fundamental Rights and Article 9 of the UN Convention on the Rights of Persons with Disabilities
Live AI assistant, 24/7
- Always available in the corner of the page, ready to guide the user through any service
- Works in Human-in-the-Loop (HITL) mode
- Can hand the conversation to a human operator when the situation calls for it
- Multi-channel support for citizens
VOGO eBS Services — no code to write
A complete backend for creating, configuring and publishing digital services, with no technical intervention.
Services from templates
Create services from predefined templates or from scratch, without writing code.
Fine-grained configuration
Deadlines, costs, required documents, form templates and approval flows per service. Draft → Published status with fine-grained control of visibility.
Monitoring & reports
Tools for monitoring platform performance, traffic and usage reports, management of accounts, permissions and access profiles.
Integrated CMS
A content management system (CMS) for quickly updating public information, with no technical intervention.
Approval flows
Define approval flows per service, with statuses and roles, for end-to-end processing of requests.
User management
Managing user accounts, permissions and access profiles from a single place.
The same services, native on mobile
VOGO eBS Gov Series™ includes native iOS and Android mobile apps for citizens, connected to the same portal ecosystem.
Built on trust and the GDPR
Data protection and compliance are part of the architecture, not an afterthought.
Supported integrations
The platform connects to the national registers and to the services a complete administrative flow depends on.
Where the relationship with citizens is intense
The eAdministration module is most often requested by organisations with a high volume of repetitive interactions, forms that can be standardised and digitisation pressure from European directives.
Local & central public administration
City halls, county councils, prefectures — building permits, planning certificates, event registration, public-information requests, paying local taxes and duties online.
Public & veterinary health
Licensing of units, hospitals, doctors, appointments, reporting, official inspections and controls, issuing documents, traceability, matters of population health.
Agriculture & environment
Subsidy applications, farmland declarations, environmental reporting, environmental permits, monitoring of holdings, management of the farmers’ register.
Education
School inspectorates, universities — online enrolment, scholarship applications, diploma recognition, statistical reporting, communication with parents and students, management of academic documents.
Human health
County health insurance funds, public hospitals — online appointments, reimbursement claims, registration of medical service providers, contractual reporting to the Insurance Fund.
Public utilities & infrastructure
Water, district-heating and sanitation operators — connection requests, fault reports, online meter readings, bill payment, service-interruption notices, a public citizen portal.
Public order & safety
Local police, emergency services — requests for event permits, incident reporting, applications to authorise risky activities, management of intervention files.
National registers & professional licensing
Professional bodies (doctors, lawyers, architects, pharmacists) — member registration, licence renewal, CPD reporting, communication with members, publication of public registers.
Public transport & logistics
Road, port and airport authorities, public authorities — transport permits, technical inspections, operator licences, incident reporting, vehicle conformity certificates.
Your field is not on the list? Ask us →
Digitise your public services with VOGO eBS
Book a demo and see what a complete eAdministration portal looks like — from the service catalogue to the digitally signed confirmation.
Note: The services are provided in line with the European DNSH principle – “Do No Significant Harm”, in accordance with Article 17 of Regulation (EU) 2020/852 on the establishment of a framework to facilitate sustainable investment and with the European Commission’s technical guidance on the application of the DNSH principle, C/2023/111.